Having trouble logging into your M1 account? This article provides step-by-step solutions for the most common login issues, including password resets, two-factor authentication (2FA), technical fixes, and what to do if you’re locked out. Find tips to prevent future login problems and get fast answers for edge cases.
Quick steps: recovering account access
If you can’t log in:
Check your email inbox and spam/junk folders for messages from M1, especially for password reset or security emails.
Check for error messages and read them carefully; some require specific next steps.
If you have 2FA enabled, make sure you have access to your authenticator app.
Troubleshooting by platform
Web
Make sure you’re using a supported browser (latest versions of Chrome, Firefox, Safari, or Edge).
Clear your cache and cookies:
Chrome: Menu > More tools > Clear browsing data
Firefox: Menu > Settings > Privacy & Security > Cookies and Site Data > Clear Data
Safari: Safari > Preferences > Privacy > Manage Website Data
Disable browser extensions that might block logins (e.g., ad blockers).
Try logging in via M1’s login page in an incognito window.
iOS and Android Apps
Make sure your app is updated to the latest version through the App Store (iOS) or Google Play (Android).
If issues persist, uninstall and reinstall the app.
Restart your device.
Check that your phone’s date and time are set automatically.
Resetting your password
You can reset your password at any time—no need to disable 2FA.
Web:
Go to M1’s login page.
Click Forgot password?
Enter your email and submit.
Open the password reset email from M1 (check spam/junk folders if you don’t see it).
Follow the link and create a new password.
Mobile App:
Open the M1 app.
Tap Forgot password? on the login screen.
Enter your email and follow instructions in your email.
Note: Too many failed attempts may lock your account for your security. You’ll be contacted via email if this happens.
Two-Factor Authentication (2FA) issues
2FA codes are NOT sent via text or email—they are provided by your authentication app (e.g., Google Authenticator, Authy) set up during 2FA activation.
Can’t access your authenticator?
On the login screen, select the option for trouble with 2FA or “Can’t access authenticator.”
Follow the onscreen recovery process or contact M1 Client Success.
Adaptive Multi-Factor Authentication (aMFA)
If M1 detects suspicious activity, you may receive a one-time 6-digit passcode by email.
Enter the code at the login screen to proceed.
Didn’t get the code?
Check your email, spam/junk folder, or search for messages from “M1.”
If you still don’t receive it, contact M1 Client Success.
Preventing future login issues
Enable 2FA for added security.
Always keep your contact information up to date.
Use strong, unique passwords.
Avoid multiple failed login attempts.
Log out after using public devices.
Regularly update your browser and app.
When to contact M1 Support
If you repeatedly receive an error message instructing you to “contact support,” your account may be locked.
Please click here to submit a request to unlock your account.
Your account’s security is our top priority, and we’re here to ensure you can safely access your account.
This content was generated using artificial intelligence and is intended for informational and educational purposes only. While reasonable efforts are made to ensure accuracy, AI-generated outputs may omit key context; and should not be construed as financial, investment, legal, or tax advice. Users should independently verify all information and consult a qualified professional before making any financial decisions.
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