If your M1 account is frozen, you’ll need to verify your identity to restore full access. Account freezes typically occur to protect your security, address regulatory requirements, or resolve inconsistencies with account information. This article explains the unfreezing process, required documentation, tips for a smooth reactivation, and what to expect.
Why was my M1 account frozen?
Common reasons for an M1 account freeze include:
Missing or outdated personal information
Security concerns, such as potential unauthorized access
Regulatory requirements (for example, updating identity verification)
Issues with a connected external bank account
These measures are in place for your protection and to comply with financial regulations.
What to expect during the unfreeze process
Document submission: You’ll need to upload required documents for identity verification.
Processing time: Once all documents are submitted, review typically takes 1–3 business days.
Account security: Your investments and personal information remain secure during this process. Trading and transfers are paused until your account is unfrozen.
Step-by-step: how to unfreeze your M1 account
Gather required documents:
A PDF bank statement from the most recent external account connected to your M1 account (if applicable).
A photo of yourself holding your government-issued photo ID (driver’s license, state ID, or passport).
Take a photo of yourself holding your ID:
Hold the ID next to your face.
Ensure both your face and the ID are clearly visible and unobstructed.
Do not cover or censor any information on the ID.
Take the photo in a well-lit room for clarity.
Submit documents via the secure link:
Use the secure link provided to you by M1 to upload your documents.
Only submit documents using official M1 secure upload links.
Wait for review:
M1 will review your documents within 1–3 business days.
You’ll receive an email once your account is unfrozen or if further information is required.
All investing involves risk, including the risk of losing the money you invest. Brokerage products and services are offered by M1 Finance LLC, Member FINRA / SIPC, and a wholly owned subsidiary of M1 Holdings, Inc.
This content was generated using artificial intelligence and is intended for informational and educational purposes only. While reasonable efforts are made to ensure accuracy, AI-generated outputs may omit key context; and should not be construed as financial, investment, legal, or tax advice. Users should independently verify all information and consult a qualified professional before making any financial decisions.
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