Staying safe from scams and fraud

Unfortunately, not all websites claiming to be registered broker-dealers are as they seem. Fraudulent brokers are becoming more common in the industry, and we want to help educate you on M1 and the ways you can expect us to communicate with you. 

If you believe you’re a victim of investment fraud, please refer to the following resources:

Follow these tips to protect yourself against investment fraud:

Verify legitimate M1 website and apps

Don't trust unsolicited messages

  • M1 won’t contact you unprompted requesting sensitive personal information or payments. Hang up on any suspicious calls.
  • The following email domains are from M1:
    • reply@email.m1.com
    • help@m1.com
    • hello@m1.com
    • affiliates@m1.com
  • Delete emails from non-M1 domains.

Verify legitimate M1 contact channels

  • M1 will only contact you via our website, mobile app, email, phone calls, or postal mail.
  • M1 won’t reach out to you via social media, WhatsApp, Telegram, etc.
  • If you receive an out-of-character invite from a friend or connection, confirm directly with them via another channel that they sent the message before clicking any links or sharing information.

Don’t pay unexpected fees

  • M1's official fees are disclosed here.

Enable account security

  • Use a strong, unique password.
  • Enable two-factor authentication.
  • Don’t share your M1 account login credentials.

Report suspected fraud immediately

If you suspect a scam, please don’t hesitate to contact us so we can investigate and assist.

 

M1 and its affiliates do not provide tax, legal, or accounting advice. This material has been prepared for informational purposes only. It is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal, and accounting advisors before engaging in any transaction.

 

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