Reset password
Whether you forgot your password or would like to update it, you can reset your password at any time. When requesting a password reset, please make sure to check the “Spam” folder in your email.
Learn more about Two-factor Authentication and our security recommendations.
Change email
Clients can change their email from the Profile tab within their account settings.
At this time, you’re unable to change your email on Mobile. To do so, please contact us.
Please upload a photo of a non-expired government-issued photo ID with your request.
Once we verify your identity, we’ll be able to make the requested changes. Our team will follow-up with you within 1 business day.
Update address
Clients can change their residential address from the Profile tab within their account settings.
To change your residential address with an open High-Yield Savings Account, Owner’s Rewards Card, or Personal Loan, please contact us.
Please include one of the following documents that reflects your name and the new address:
Current statement from a financial institution
Television/cable/satellite provider
Home or renters insurance bill
Utility bill
A photo of a government-issued photo ID
Once we verify your identity, we’ll be able to make the requested changes. Our team will follow-up with you within 1 business day.
Please note: You may receive an address change verification from Apex, our clearing partner, if a change was made to the address or to your M1 account on the backend. For example, Apex may have clarified your address by changing the spelling of an address shorthand such as "St" to "Street" or by changing your ZIP code from 5 to 9 digits. You may receive this letter without having updated your address with M1. If the current address provided is correct, you have no need for concern.
To Contact us simply log in and click “Help” in the lower left corner on Web or tap "Client Support" on Mobile before selecting “Ask a question” to start a new conversation. From the options provided, select “Update account info” and answer the questions that follow.
Update phone number
You can request to change your phone number right from our Client Center.
Simply log in and click “Help” in the lower left corner on Web or tap "Client Support" on Mobile before selecting “Ask a question” to start a new conversation. From the options provided, select “Update account info” and answer the questions that follow.
A photo of your non-expired, government-issued photo ID and a selfie will be required for security purposes. Once your identity is verified, we'll make the requested change.
20240312-3444888-10935216