If you’re having trouble logging in, viewing your account, or completing transactions on M1, this guide will help you resolve the most common problems. Find step-by-step fixes for frequent issues as well as tips on advanced troubleshooting and when to get help from M1 support.
First steps: check M1’s status
Before starting troubleshooting, visit the M1 Status Page to see if there are any ongoing service interruptions or planned maintenance that may be affecting platform performance.
Troubleshooting by problem type
Login and access Issues
Common problems:
Error: "We are unable to log you in at this time."
2-Step Verification not coming through
Unexpected password errors
Solutions:
Update the App: Make sure you have the latest version:
Reset your password: Learn how with Resetting your password
Check email/spam folders for verification codes.
Restart your device and try again.
Disable VPNs and ad blockers as they may block login pop-ups or emails.
Try another device or browser to rule out device-specific errors.
Error meanings:
“Invalid username/password” – Double-check your credentials.
2-Step code not received – Email provider may have flagged the email as spam, or there are internet connectivity issues.
Transaction or transfer problems
Common problems:
Failed deposit or withdrawal
Error: “Transaction cannot be processed” or “Transfer failed”
Bank link issues
Solutions:
Double-check account details for your linked bank.
Ensure sufficient funds in your external account for withdrawals/deposits.
Wait: Some transfers may take a few business days to process due to bank schedules.
Update the app to the latest version.
Try using the M1 web platform (M1.com) if you’re experiencing issues in the app.
Error meanings:
“Transfer failed” – There may be a problem with your linked bank, insufficient funds, or invalid account numbers.
“Account verification required” – Additional steps are needed to link your bank. Contact M1 Client Success.
Account display or balance errors
Common problems:
Account not showing expected updates
Portfolio values not refreshing
“Display error” messages
Solutions:
Restart your device and re-open the app or website.
Clear your app or browser cache and cookies to remove old data that may be showing outdated balances.
Uninstall and reinstall the app to reset local data.
Try a different device or browser to see if the issue persists.
Error meanings:
“Display error” – Temporary glitch fetching updated data. Usually fixed with refresh or cache clear.
Persistent or advanced issues
If your issue is not resolved by basic troubleshooting:
Check for OS updates on your device and install any pending updates.
Test your internet connection on Wi-Fi and cellular data.
Disable VPNs, ad blockers, and browser extensions that could interfere with page/app loading.
Check the M1 Status Page for wider outages.
Collect screenshots and error messages to assist M1 support in diagnosing the issue.
When to contact M1 Support
If you continue to experience issues after trying these steps or encounter recurring error messages, please contact M1 Client Success with:
The type of issue and what you’ve already tried
Any error messages and when they appear
Your device, operating system, and app version, if applicable
Frequently asked questions
Why am I repeatedly logged out?
This may be related to device settings, cookies, or an outdated app. Clearing cache/cookies or reinstalling the app usually resolves it.
My app is crashing—what should I do?
Always update to the latest version, restart your device, and reinstall the app if needed.
Why isn’t my bank linking?
Check that you have the correct bank credentials, that your bank supports online linking, and try using the web platform if the app fails.
This content was generated using artificial intelligence and is intended for informational and educational purposes only. While reasonable efforts are made to ensure accuracy, AI-generated outputs may omit key context; and should not be construed as financial, investment, legal, or tax advice. Users should independently verify all information and consult a qualified professional before making any financial decisions.
SAIF-08212025-wwamb6mo