Transferring your brokerage account to M1 is typically processed at a straightforward timeframe, but actual timing can vary depending on account type and the delivering brokerage. This article explains standard transfer timelines, what may cause delays, communication expectations, and what to do if your transfer is taking longer than expected.
Standard account transfer timelines
Full Account Transfers (ACATS):
Most transfers using the Automated Customer Account Transfer Service (ACATS) system take 5–7 business days after your request is submitted and all information is provided.
Partial Account Transfers (ACATS):
May be completed slightly faster—often within 3–5 business days—if only a few securities and/or cash are moving and there are no complications.
Non-ACATS Transfers (e.g., some rollovers, provider restrictions):
May take 30–60 days depending on your outgoing brokerage’s processes.
How communications work during your transfer
Immediate confirmation:
You’ll receive confirmation in your M1 dashboard when your request is submitted.
In-app tracking:
For most ACATS transfers, track progress in your M1 account under All Activity > Pending Brokerage Transfers on the web or the latest mobile app.
Progress emails:
M1 will email you if:
More information is needed from you
There are any issues or delays
The transfer is complete
Non-trackable transfers:
If your transfer cannot be tracked in-app (e.g., some non-ACATS or Apex-to-Apex cases), you will receive email updates throughout the process.
Possible reasons for transfer delays
Trading Activity after Initiating Transfer
If you place trades in your delivering (old) account after starting the transfer, the process may be paused or rejected.
To prevent delays, do not trade in your outgoing account after your transfer has started.
Insufficient Funds for Outgoing Transfer Fees
Many brokerages charge a transfer-out fee. If you don’t have enough available cash to cover it, your transfer may be delayed or rejected.
Delivering Account Restrictions
Account restrictions caused by prior transfer requests, open orders, or compliance reviews can delay transfers.
You'll need to contact your previous firm to remove any restriction before resubmitting your request.
Mismatched Account Information
The account holder’s name and account type must match exactly at both brokerages, or your transfer will be delayed.
Manual Review or Complex Assets
Certain securities, direct registrations, or special asset classes may require manual review and additional time.
Cost basis update timing
Your cost basis for transferred assets is typically updated within 30 days after assets arrive.
For transfers from some firms—Betterment, Computershare, AST, Shareworks, and ESPPs—you must request your cost basis directly from your previous provider and then send it to M1.
Cost basis updates will be reflected on your M1 statements when processed.
Why securities or cash may remain at your old brokerage
Residual securities and cash may remain at your delivering brokerage after the initial sweep. These typically move automatically in a subsequent “residual sweep transfer.” This process can continue for up to 90 days after your transfer starts, as assets settle or dividends/cash arrive.
What to do if your transfer takes longer than expected
Check transfer status:
Log into M1 and review All Activity > Pending Brokerage Transfers (if available).
Review all emails from M1 for notifications or requests for more information.
If your transfer exceeds:
7 business days (ACATS transfers)
10 business days (partial ACATS or in case of minor delays)
30 days (non-ACATS transfers)
Take these steps:
Verify there are no issues at your old brokerage, such as account restrictions or missing funds for their transfer-out fee.
Make sure no trades or changes have occurred at the delivering account after you started the transfer.
Contact your previous broker to ask if your account is ready for transfer and confirm there are no holds or missing requirements.
Still delayed?
Contact M1 Client Success for assistance and escalation.
Provide your account details and your original transfer request date.
M1’s team can research the status and, if needed, coordinate with your outgoing brokerage for additional support.
This content was generated using artificial intelligence and is intended for informational and educational purposes only. While reasonable efforts are made to ensure accuracy, AI-generated outputs may omit key context; and should not be construed as financial, investment, legal, or tax advice. Users should independently verify all information and consult a qualified professional before making any financial decisions.
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