Troubleshooting

We hope everything is up and running smoothly!

If you are having issues viewing your M1 account or completing an action, please be sure to check M1's Status Page for information about any known service issues.

If you encounter any technical issues, try these steps before reaching out to our support team.

 

Update to the newest version of the app 

Clear your cache and cookies 

Restart your device

Try using a different device or browser 

Uninstall and reinstall the app

Disable VPNs

 

Update to the newest version of the app

Outdated app versions can cause problems, updating to the latest version is the first step. Click on the links below to update on Google Play or the Apple App Store.

Click to update on the Google Play Store

Click to update on the Apple App Store

 

Clear your cache and cookies

Clearing your browser's cache and cookies can help solve issues caused by your browser caching parts of the M1 on the web. Click on any of the links below to learn how to clear your browser's cache and cookies.

Chrome

Firefox

Safari

Edge

 

Restart your device

A simple restart often fixes many technical issues. Try restarting your device and see if that resolves the problem.

 

Try using a different device or browser

If the issue persists, try accessing your M1 account from a different device or browser to see if the problem is device or browser specific.

 

Uninstall and reinstall the app

Remove the M1 app from your device completely before redownloading it.

 

Disable VPNs

Disable any ad-blockers or VPNs that may be interfering with the app's functionality.

 

If you still encounter any problems after taking these steps or identify a new bug or issue, please contact our support team. We're here to help you have the best experience with M1. 

 

 

20230413-2842568-9013303

M1 disclosures here.

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