Change my password, email, address, or phone number

To change your relevant account information, follow the steps below:

 

Password

Whether you forgot your password or would like to update it, you can reset your password at any time. When requesting a password reset, please make sure to check the “Spam” folder in your email.

Learn more about Two-factor Authentication and our security recommendations.

Your security is our priority. If you have an urgent request, please give us a call at 312-600-2883.

Our team is available Monday through Friday, from 9 am to 4 pm ET, unless there is a market holiday.

 

Email

Clients can change their email from the Profile tab within their account settings.

At this time, you’re unable to change your email on Mobile. To do so, please contact us.

Please upload a photo of a non-expired government-issued photo ID with your request.  

Once we verify your identity, we’ll be able to make the requested changes. Our team will follow-up with you within 1 business day.

 

Address

Clients can change their residential address from the Profile tab within their account settings.

To change your residential address with an open High-Yield Savings Account, Owner’s Rewards Card, or Personal Loan, please contact us.

Please include one of the following documents that reflects your name and the new address:

  • Current statement from a financial institution
  • Television/cable/satellite provider
  • Home or renters insurance bill
  • Utility bill
  • A photo of a government-issued photo ID

Once we verify your identity, we’ll be able to make the requested changes. Our team will follow-up with you within 1 business day.

Please note: You may receive an address change verification from Apex, our clearing partner, if a change was made to the address or to your M1 account on the backend. For example, Apex may have clarified your address by changing the spelling of an address shorthand such as "St" to "Street" or by changing your ZIP code from 5 to 9 digits. You may receive this letter without having updated your address with M1. If the current address provided is correct, you have no need for concern.

 

Phone number

To change your phone number, please contact us.

Please upload a photo of a non-expired government-issued photo ID with your request.  

Once we verify your identity, we’ll be able to make the requested changes. Our team will follow-up with you within 1 business day.

 


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