Frequently asked questions

General

About M1

Getting started with M1

Trading at M1

Managing account

Security

 

General 

How do I contact M1?

  • Messenger

If you’re already an M1 Client, please login and click “Help” in the lower left corner on Web or tap "Client Support" on Mobile for the best experience. 

Our team is available Monday through Friday, from 9 am to 4 pm ET, unless there is a market holiday. 

Am I eligible to open an M1 account? 

At this time, you must meet all the following criteria to open an account:  

  • United States’ citizen or permanent residents (green card holders)  
  • Age: 18+ 
  • Current US residential address 
  • US phone number 

Will M1 be available outside of the US? 

We don’t have immediate plans to expand outside the US, but we are excited to continue growing and will announce if anything changes. 

  

About M1

What is M1?  

M1 has all you need to take control of your finances with M1 Invest Accounts, M1 Margin Loans, M1 High-Yield Savings Accounts, M1 High-Yield Cash Accounts, the Owner’s Rewards Credit Card by M1, and M1 Personal Loans - all in one easy-to-use platform.  

  • M1 Invest Accounts: Flexible, customizable, and automated. It’s your money, intelligently invested the way you want, commission-free*.
  • M1 Margin Loans: A flexible line of credit at a low, low rate. Borrow via a Marin Loan against your investments at 7.25** without extra paperwork. 
  • M1 High-Yield Savings Account: Your personalized Savings Account that helps you reach your savings goals faster with interest rates big banks would never dream of offering you. Please note, we are temporarily pausing new M1 High-Yield Savings Accounts from being opened at this time.
  • M1 High-Yield Cash Account: A place for a dedicated cash reserve, powered by your M1 brokerage account. And when you’re ready to invest, you can do it seamlessly. Set your own rules, move money with ease, and never worry about hidden fees.
  • Owner’s Rewards Card by M1: Automate your cash back rewards to reinvest in your M1 portfolio. Customize your payment schedule with your own rules. And reap bigger, better rewards with 20+ popular brands****.
  • M1 Personal Loan: Cash that is borrowed for personal use such as debt consolidation, home improvements, medical expenses, moving or relocation, vacations, special occasions, or major purchases.

We believe in a hands free investment strategy for the long term investor. The platform has the perfect mix of personalization and automation to start making your own money moves. It takes care of the day-to-day tasks so you can concentrate on the big picture.  

What are Pies? 

A Pie is the building block of your portfolio at M1. It’s where all your stocks and funds live. 

Pies allow you to choose your own stocks and funds to build a portfolio completely customized to your unique goals. 

You can combine your investment picks into a Pie and build your ideal long-term portfolio.  

How does Auto-Invest work? 

With Auto Invest, M1 directs money from every deposit to make sure your portfolio stays on track with your targets. 

That means you can invest cash into your Pie and maintain your investment targets without any manual calculations. 

Learn more about Auto Invest. 

What is Rebalancing? 

With M1's Dynamic Rebalancing, every trade with new cash in your portfolio pushes you closer to the target percentages you set.  

Whenever your account makes new trades, the algorithm identifies slices that are most relatively underweight and puts money in those first. 

Learn more about dynamic rebalancing. 

 

Getting started at M1 

What investment account types does M1 support? 

  • M1 Individual Brokerage Account
  • M1 Joint Brokerage Account
  • M1 Traditional IRA
  • M1 Roth IRA
  • M1 SEP IRA
  • M1 Trust Account
  • M1 Custodial Account
  • M1 High-Yield Cash Account
  • M1 Crypto

Learn more about the account types that you can open at M1. 

How do I initiate a brokerage transfer into M1? 

We’re happy to hear you’re interested in a transfer! To initiate a transfer: 

  1. Open the desired account type at M1
  2. Navigate to the Home tab and select “Move Money
  3. Select "Transfer from another brokerage"

Why is my account rejected? 

Common reasons clients are “rejected” include:  

  • A security freeze  
  • A typo in your personal information  
  • You are between the age of 18-23  
  • You don’t have a credit history 

Contact us to verify and open your account. 

How do I open an additional investment account?

Open an additional M1 Invest Account here.

Please note: It may take up to 24 hours to be able to open an additional account type after opening your M1 Individual Brokerage Account or IRA. At this time, you can only open an IRA as your first M1 Invest Account on Web.

How do I connect and verify my bank? 

You can connect your bank through plaid or manually with microdeposits. Learn how to connect and verify your bank. 

Note: Make sure that your bank is supported by M1. You can only connect to one bank account. Learn more about changing your bank connection 

  

Trading at M1 

How does trading at M1 work? 

The trade window is the window of time each weekday when M1 makes all trades for client accounts.  

M1 has 2 trading windows***: 

  • 9:30am ET 
  • 3:00pm ET 

Learn more about M1’s trading windows. 

How do I trade with Auto-Invest? 

Most M1 clients manage their portfolio with Auto-Invest turned on.  

With Auto-Invest on, any time your cash balance meets or exceeds $25, M1 will automatically invest your cash balance into your portfolio.   

To select this option, turn Auto-Invest on and set your minimum cash balance to $0. 

Learn more about Auto-Invest. 

Can you still place manual trades? 

M1 allows you to place individual orders to buy or sell stocks directly from specific Slices of your portfolio. 

To place an order: 

  1. Select the desired Slice of your Pie 
  2. Choose either Buy or Sell 
  3. Confirm your order details. 

Read a step by step guide on placing manual trades. 

Is M1 a robo advisor? 

M1 is not a robo advisor. M1 does not place trades for you. The platform empowers you to make trades based on your Auto Invest settings. 

  

Managing account 

How can I change my account information (email, phone number, password)? 

Check out ur article on how to change your password, email, address, or phone number. 

How can I set up recurring transfers? 

You can set up recurring transfers into your M1 Finance account through the Invest tab or from "Move Money" located on the Home screen. 

Learn how to set up recurring transfers through the Invest tab. 

Where can I edit my recurring deposits?

View step-by-step instructions and learn more on how to edit, pause, or cancel your recurring transfers here.

 

Security  

Is M1 insured? 

Your security is our priority. We are a registered broker/dealer with FINRA and a member of SIPC.  

SIPC (Securities Investor Protection Corporation) protects against the loss of cash and stocks you hold. 

Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org  

SIPC does not protect you from any decline in the value of your securities.  

Certain accounts clearing through Apex Clearing also have supplemental insurance if SIPC limits are exhausted.

In the event of insolvency at Apex Clearing, claims that exceed the standard SIPC limits may be able to make a claim against Apex Clearing under their excess insurance policy. That excess SIPC policy has an aggregate limit of $150 million across all Apex Clearing accounts, subject to sub-limits per each individual customer of $37.5 million for securities and $900,000 for cash to protect customer assets. 

Since cryptocurrencies are not covered securities, Crypto Accounts are not protected by SIPC insurance.

Is my information safe with M1? 

Yes. All data transferred and stored within our systems is protected with military-grade 4096-bit encryption.   

Learn more about how M1 handles personal data. 

How do I enable 2FA? 

Two-factor authentication (2FA) is the most secure way to identify you and protect your account. 

After entering your password, you’ll submit a second piece of information that lets us know it’s you logging in. 

The second piece of information is normally an answer to a question, or a code sent to your mobile device. 

Learn more about 2 Factor Authentication. 

How do I change my password? 

Please visit our website to reset your password. 

  

*M1 Finance, LLC does not charge commission, trading, or management fees for self-directed brokerage accounts. You may still be charged other fees such as M1’s platform fee, regulatory fees, account closure fees, or ADR fees. For a complete list of fees M1 may charge visit M1’s Fee Schedule.

**M1 Margin Loans are available on margin accounts with at least $2,000 invested per account. Not all securities are available for M1 Margin Loans and the amount that may be borrowed against a security is subject to change without notice. Available margin amount(s) of M1 Margin Loans may require greater than $2,000 per Brokerage Account. Not available for Retirement and Custodial accounts. Margin rates may vary.

***Participate in both trade windows when you have $25,000 or more equity to comply with
pattern-day trading regulations.

****2.5% – 10% Owner’s Rewards cash back is earned on qualifying purchases based on M1’s rewards tiers that can be found here. All Standard Reward purchases receive 1.5% cash back. Owners Rewards and Standard Rewards are subject to a maximum of $200 cash back in aggregate per calendar month. Exclusions may apply. See Rewards Terms for additional information and exclusions.

 

 

20240508-3554397-11307750

M1 disclosures here.

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